Frequently Asked Questions

Everything you ever wanted to know about Orbing but were afraid to ask:

Q: I’m coming to the New River Gorge area for a family vacation and would like to come experience Orb the Gorge. Do I need to make a booking to make sure I can go?

A: Yes.

At Orb the Gorge we recommend that you make a reservation. If you wish to reserve a time for your group, please call the contact number listed below to book your trip! We also accept walk-ins for those guests who may happen to stumble upon Orb the Gorge last minute.

Note: If you are a walk-in guest, you may be subject to wait time. Guests who make reservations have first priority on rides and therefore reservations are recommended.

Q: I've heard you can get pretty wet in the H2Orb ride, what do I need to wear?

A: Yes

You will get soaked! We recommend that you bring some clothes you don’t mind getting soaking wet or simply wear swim ware. Please do not wear sharp objects (such as jewelry) or clothing that contains exposed zippers. Also don’t forget to bring a towel. However, if you forget any of these things we luckily will have these items available for purchase.

Q: I've gone through the registration process, paid for my Orb rides, and now I'm standing at the top of the hill and I've decided that this just isn't for me, can I get a refund? What is your refund policy?

A: Yes

If you decide at the last minute you don't want to ride, we provide a full refund on all your paid rides. You can choose to opt out at any stage of our registration / enrollment process and receive a full refund.

Note: Refund policy is only available to guests who make reservations directly through Orb the Gorge.

Q: It's raining and the weather isn’t the greatest- are you guys open?

A: Yes!

We operate in most weather conditions. However if winds are too strong or if weather is too severe, Orb the Gorge operations may have to delay or close. If weather looks to be an issue please contact us before your visit to check on our status.

Q: I am beyond excited about going Orbing at the Gorge, but I have an existing medical condition, can I ride?

A: Adventure sports experiences such as Orbing do have risks.

You may not be able to ride if you have the following existing medical conditions:

• A disease that is communicable upon skin damage
• Back or neck injury
• Epilepsy
• Head injury
• Pregnancy
• Previous dislocation
• Other physical impairment

Please send us an email if you have a question regarding your medical condition: info(at)orbthegorge.com (help prevent spam by copying and pasting in to your email program. Thank you!)

Q: I'm heading to Orb the Gorge with a group of friends from school / my work / my university / my sports team / my church, do you offer group discounts?

A: Yes! We do offer group discounts.

If you have a group of 8 people or more planning a trip our way, simply send us the details and we'll let you know what discount we can offer you.

Q: I've finally convinced my teacher / youth pastor / group leader / (enter name here) to come out to Orb the Gorge for the experience of a lifetime, do I need permission to ride?

A: Only if you're under 18 years of age at the time of your visit.

If so, simply click (here) to download the consent form and fill out the details and bring it along with you.

Q: I'm already travelling to Orb the Gorge and I haven't had my 18th birthday yet. How can I get consent from my parents or legal guardian in time?

A: Simply get your parents or legal guardian to get the consent form (here).

Have them fill out the appropriate information, sign the form, and fax it to our office. It’s as easy as that!